Terms

1. Who you are contracting with

The contract is between you and the company identified on Legal information, which operates Plateup at futureplatetk.shop. "We" and "us" mean that company. "You" means the person using the service.

2. Your statutory rights

Nothing in these terms affects your statutory rights. If you are a consumer, the Consumer Rights Act 2015 gives you rights in relation to digital content that we cannot exclude or limit — that it will be of satisfactory quality (s.34), fit for any particular purpose you told us about (s.35), and as described (s.36) — together with the remedies of repair or replacement and, failing that, a price reduction (s.40 to s.44). Section 47 makes any term that tries to exclude or restrict those rights ineffective, and we do not try.

You will not find a blanket disclaimer of that kind anywhere on this site, and there is no general exclusion of warranties in these terms, because in a consumer contract governed by English law such a term would simply not bind you.

3. What the service does

Plateup estimates how much food to prepare for a group. You give it a headcount, a duration, a format and a number of dishes per course. It returns quantities per dish as ranges, the factors moving those quantities, what can be prepared in advance, a schedule counting back from the time you serve, an estimate of what will be left over, and a list of things it cannot know.

Quantities are calculated in your browser from a fixed local table of catering coefficients. They are estimates. They are given as ranges because a single figure would imply a precision that does not exist, and we do not claim that any quantity will be exactly right.

4. What the service does not do

This is important enough to be a term of the contract rather than a disclaimer at the bottom of a page.

• No food safety information of any kind. We do not tell you whether food is safe to eat, whether it has gone off, whether it is within date, whether it is cooked through or whether it has been defrosted safely, and we give no cooking temperatures and no refrigeration times. Any question of that kind belongs with your national food safety authority. When in doubt, throw it out.
• No allergen identification or management. We do not identify, judge or manage allergens and we do not assess whether any dish is suitable for anyone. Ask your guests directly and check every ingredient label yourself.
• No nutrition, calorie or dietary advice, for anyone, including children, pregnant people or any other group.
• No images. There is no way to upload a photograph to this service, so it cannot assess the condition of any food.
• No recipes, and no commercial catering operations advice.

You must not use the service, or anything it produces, for any of the purposes listed above, and you must not present its output as if it were safety, allergen or nutrition information.

5. Your account

• You must be 16 or over to hold an account.
• One account per person. Accounts are not shared, sold or transferred.
• You are responsible for keeping your credentials secure and for activity under your account.
• Use of the service is subject to the acceptable use policy.

6. Subscriptions, prices and allowances

Plateup is sold as a monthly or yearly subscription in three tiers: Free at $0 a month, Table at $6 a month or $58 a year, Feast at $19 a month or $182 a year. All prices are in US Dollars (USD) and include VAT at the UK standard rate of 20%.

Subscriptions renew automatically at the end of each period at the price shown at checkout, until you cancel. Before your first payment you are shown a separate screen setting out the amount, the billing period, the date of the next charge and how to cancel.

Allowances

Each plan includes a monthly allowance of credits, which are units of service usage and nothing more. Credits are not money, are not stored value, cannot be redeemed for cash, and are not transferable. An unused allowance does not carry over into the following period; it resets. There are no credit packs, no top-ups and no way to buy additional credits — if you run out, you move up a tier or wait for the reset.

Price changes

We will give you at least 30 days' notice by email before any price change takes effect, and you can cancel before it does.

7. Cancelling

You may cancel a subscription at any time from the billing page. Cancelling takes the same two clicks that starting took: no telephone call, no email to support, no retention flow you have to argue your way through. You keep access until the end of the period you have already paid for.

Your statutory right to cancel within 14 days, the circumstances in which that right ends, the fresh 14-day period we give voluntarily after each renewal, and the statutory cancellation form are all on cancellation.

8. Subscription rules we have adopted early

Part 4 Chapter 2 of the Digital Markets, Competition and Consumers Act 2024 introduces new requirements for subscription contracts. Those provisions are expected to come into force in spring 2027 and are not currently in force. We have chosen to implement them now, voluntarily, because they describe how a subscription ought to work. Specifically, and as a matter of contract between us:

• the key pre-contract information is given on its own screen before you pay;
• we send a standalone reminder before each renewal, as its own email, never mixed into marketing;
• there is a 14-day cooling-off period at the start of the contract;
• there is a fresh 14-day cooling-off period after every renewal;
• exit is as easy as entry.

Because these are contractual promises rather than statutory obligations, you can hold us to them as terms of this contract.

9. Intellectual property

We own the service, the brand and the coefficient table behind it. You own what you put in and what comes out for you: the quantity sheets and timelines produced from your inputs are yours to use, print, adapt and share, including for a commercial event you are catering yourself. You may not resell access to the service itself or present it as your own product.

You grant us only the licence we need to host and process your inputs in order to give you a result, and to keep them while you have saved them. That licence ends when you delete the content.

10. Availability and changes

We aim to keep the service available continuously, and we will give reasonable notice of planned maintenance where we can. We may change features over time. If we remove something material from your plan, you may cancel and we will refund the unused part of the period you have paid for.

11. Suspension and termination

We may suspend or close an account that breaches these terms or the acceptable use policy. Where it is reasonable to do so we will warn you first and give you a chance to put it right. If we close an account for a breach that was not your fault, we refund the unused period.

12. Our liability

We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for any breach of the terms implied by sections 34 to 36 of the Consumer Rights Act 2015, or for anything else that cannot lawfully be excluded or limited.

Subject to that, we are liable to you for loss you suffer that is a foreseeable result of us breaking this contract or failing to use reasonable care and skill. We are not liable for loss that was not foreseeable, and our total liability in relation to any twelve-month period is limited to the greater of the amount you paid us in that period and £100.

For the avoidance of doubt, and because it is the point of section 4: this service produces quantity estimates. It makes no statement about whether any food is safe to eat, contains any allergen, or is nutritionally suitable for anyone, and it must not be relied on for any of those things by anyone.

13. Complaints and disputes

Complaints go to support@futureplatetk.shop. We acknowledge within one business day and aim to resolve within ten working days.

We are not a member of any alternative dispute resolution scheme, and we are not required to be. If we cannot resolve a complaint between us, you may take the matter to court.

14. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction. If you are a consumer resident elsewhere, this does not deprive you of the protection of any mandatory consumer law of the country where you live, and you may bring proceedings in your local courts where the law of that country allows it.

15. Changes to these terms

We give registered users at least 30 days' notice by email of any change that affects them, and you may cancel before it takes effect. The effective date at the top of this page is always the current one.